VolunteerLocal Support
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    • Getting Started: Part 1
    • Getting Started: Part 2
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VolunteerLocal Support Library
We're here for you.

Have a question?

  • General FAQ
  • Billing FAQ
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Events
What is an "Event" in VolunteerLocal?
Can I copy jobs/shifts from another event?
How many events can I create?
How many  volunteers can I recruit?

Jobs/Shifts
Can I add locations to my job(s)?
Can volunteers cancel their shift(s)?
What are my "Confirmation Settings" inside VolunteerLocal?
Can I edit jobs/shifts while the site is live? 
Can I turn a specific job or shift offline?
How can I manually add a volunteer to a shift?
How can I add a walk-on volunteer and then check them in?
Can I allow overlapping shifts?
How can I password protect a job or shift?
Is there a way to make all other jobs disappear on my signup page when a password is entered?




​Account/Event Settings
Where do I find my signup page URL?
Which upgraded package am I currently using?
How can I get my logo added to my landing page?
What is the difference between a "Coordinator" and a "Leader/Captain"?
Can I change the layout of jobs/shifts on my signup page?
How do I recruit groups?

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Volunteers
Can I customize the questions that volunteers must answer to sign-up for my event?
Where can I find my volunteer sign-ups?
How can I import a list of volunteer information I already have?
What is a conditional question and how can I set it up?
How can volunteers access their profiles?
Can I make name badges for my volunteers?
How do I calculate hours worked?
How do I collect an application fee or deposit from volunteers?
What is a "linked" volunteer?
What is a +1 or sub-volunteer?
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What are field settings in the report tool?
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Communication
How do I attach images or documents to an email?
How does text messaging work?
How can I get a t-shirt summary?
How do I set-up rolling birthday notifications?

Applications
What is an application?
When should I use an application?
Can events be linked to an application?
Can I edit an application once it's live?
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Got a few questions about billing on VolunteerLocal? You've come to the right place. If you don't see your question listed here, please email us at hello@volunteerlocal.com or drop us a line at 800-909-7370 to speak with a representative. We'd be happy to help. 

When will I be billed? 
You will be billed when you select a plan and submit your credit card. 

Can I pay quarterly instead of all at once? 
Please contact us to discuss quarterly payments. We do not offer monthly payments. 

Can I pay by check? 
Yes, we accept checks. If you would like to pay by check, please email us at hello@volunteerlocal.com with your name and desired plan type. 

I bought a single-event plan, but now I'd like to upgrade to an annual plan. Do I have to pay the full price for the annual plan? 
If you are upgrading to our annual plan within the same calendar year that you paid for a single-event plan, we will only charge you the difference between the two plans. Your renewal date is when you bought the single-event plan. 

For example, if you paid $200 for a single-event Discover Plan in February, and then upgraded to the annual Discover Plan ($600) in April, we would only charge you the difference ($400). The renewal date for your new (annual) plan would fall in February, when the original single-event plan was purchased. 

Does VolunteerLocal automatically renew my plan each year? 
Yes, we have the option to activate auto-renewals. Set it and forget it! 

Where can I find my renewal date? 
Your renewal date can be found in your VolunteerLocal account under Account->Billing & Plan Info. 

How long does a single-event plan last? 
Your plan begins immediately when you submit your billing information, and expires seven (7) days after the last day of your event on VolunteerLocal. If you need more time following your event, just let us know. 

Can I mix and match the single-event upgrade options (e.g. one event at the Grow Plan, and another event at the Conquer Plan)?
Yes. Contact us so we can configure your account. 

I'm on a free trial of a paid plan. How do I upgrade my account? 
Simply enter your billing information under Account->Billing & Plan Info and select the plan you'd like to use for your organization. Your trial period will immediately end and your paid subscription will begin. 

Does VolunteerLocal offer nonprofit discounts? 
We've built our pricing to be non-profit friendly, however, we do not offer a nonprofit discount at this time. Our system is (and will always be) ad-free.

We are a flexible company that cares about your event. If we can accommodate your organization through a specialized payment plan, please let us know. You can call us at 800-909-7370 or email us at hello@volunteerlocal.com. ​​

    Submit a feature request to our team.

Submit
Can't find what you're looking for? We're here to help!

Video Instruction: VolunteerLocal's YouTube Channel
Email: support@volunteerlocal.com
Phone: (800) 213-0149

Helpful Video Links:
Create a New Organization
Create a New Event
Create Jobs and Shifts 
Build a Registration Form
​Confirmation Settings
Upload a Waiver
​Create a Report
How to Use the Communication Tool
Create a Template Message
Add an Admin User
Check-In Volunteers
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​Check-In/Out Tool

This tool allows you to check your volunteers into their shifts on-site. It's mobile friendly (compatible on laptops, tablets or smartphones) and will calculate total hours worked (by individual) based on the in- and out-time stamps. 


​Add Instructions to Your Registration Form

Did you know that you can add instructions to your sign-up form? Instructions can be just one sentence or an entire block of text.
Cancelled Volunteers Report
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You can find a report of all cancelled volunteers by adding the "cancelled volunteers" metric to your dashboard. 

Still need help?

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  • Getting Started
    • Getting Started: Part 1
    • Getting Started: Part 2
    • Getting Started: Part 3
  • Friday Tip Series
  • Submit Feature Request