how does text messaging work?

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​Setting up Text Messaging
SMS (text) messages can be activated inside your account at anytime. Navigate to Volunteers > Communication (SMS) to add text messages to your bank. Click the link at the top of this page to “purchase more messages.”
Once you’ve loaded your bank with the number of messages you’d like, you can then activate text messaging for any event under Events >Your Events > Volunteer Information. If you don’t already have this field, you must create a question called “Mobile Phone” and be sure to set the question as “Mobile Phone” using the drop-down under This question is the volunteer’s...

Click the “Add Question” button and scroll down to the question on your form. Check the box to “validate phone for text messaging” and this will ensure that each volunteer receives an opt-in (confirmation) text when they register for your event.

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Sending Text Messages
When you’re ready to send a text, go to Volunteers > Communication (SMS). This page is quite similar to the email broadcast communication tool.  enter any text you would like in the box under Message to send and use the merge tags ({first name}, {event name}, and {volunteer profile link}) to create messages that will auto populate with each volunteers’ information.

Responses to text messages will be sent via email. You can enter the email you would like text responses to go to under Capture replies.

From there you can choose to send texts right away or schedule them to be sent later.